Microsoft Live Person

How to Talk to a Live Person in Microsoft Customer Service

Some people say that it is difficult to talk to a live person in Microsoft customer service. But it is not true. You can speak with a live person in Microsoft customer service by dialing 1-877-696-7786. After dialing the number, you need to press 3, 6 and 6 at the first, second and third prompt respectively. Then just stay on the line, and you will be connected to a live customer service agent.

There are other options available which you can use.

  • Press 1, if you have questions before buying anything from Microsoft.
  • You will press 2, for order status billing and shipping.
  • Press 3 for technical support.

When you press 3 in the above menu, you will get the following options in the submenu.

  • Have questions about Xbox? Press 1 or just say Xbox.
  • Say “Surface” if you need to ask anything about Surface products
  • Press 3 or say Office if you have questions about Office.
  • For Windows related questions, you will say Windows or press 4
  • Press 5 or say “cell phones” for questions related to cell phones.
  • If there is anything else, you want to ask then just say “other” or press 6.

Below is the sub-menu which you will get when press 6 in the above menu.

  • Press 1 for questions about Internet Explorer
  • For questions related to Microsoft Band, press 2
  • Press 3 if you have questions about MSN.
  • Press 4, 5 or 6 for questions related to Outlook, One Drive or Other respectively.

Contact Options

Following are the Microsoft customer service options.

  • Microsoft Phone Customer Service
  • Microsoft Social Networks Support
  • Microsoft Help Center

Microsoft Phone Customer Service

  • Use the following link to find the global customer service phone numbers.

  • Go to the following page for Microsoft Store Sales and Customer Support phone.

Social Networks Support

  • Visit Microsoft Facebook page at

  • You can send messages to live customer service representative on Twitter at

  • Visit the Microsoft YouTube page for videos

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